Vlebazaar Complaint
At Vlebazaar, we take customer complaints very seriously and
understand that they may arise due to different reasons. As an e-commerce
platform, our main goal is to provide a seamless and pleasant shopping
experience to our customers. That's why we have implemented a strict policy for
handling seller complaints.
Customers who have an issue with a seller on Vlebazaar can
report a complaint by following these steps:
- Contact the seller directly: Customers are encouraged to
contact the seller directly and try to resolve the issue with them. Most
sellers are willing to work with their customers to resolve any issues that may
arise.
- Use the Vlebazaar complaint system: If the issue cannot be
resolved by contacting the seller directly, customers can use the Vlebazaar
complaint system. They can submit a complaint through the customer Help Desk on
the website or mobile app, providing detailed information about the issue and
any relevant supporting documents.
- Our team will investigate the complaint and take necessary
action: Our team will investigate the complaint and take necessary action based
on the outcome of the investigation. We may contact the seller for more
information or require them to provide evidence of their actions.
- We will notify you of the outcome: We will notify you of the
outcome of the investigation and the actions taken to resolve the issue.
We understand that complaints may arise due to different
reasons, and we respect that. That's why we always encourage our customers to
report any issues they may have with a seller, and we assure to take necessary
actions to resolve the issue in a timely manner.
It's important to note that we do not tolerate any form of
fraud, dishonesty, or unethical behavior from our sellers and we reserve the
right to take appropriate action including suspension or termination of the
seller's account based on the severity of the issue.
At Vlebazaar, customer satisfaction is our top priority and
we are committed to providing a fair and unbiased platform for handling seller
complaints.